Shipping policy

Shipping & Delivery Policy

Last Updated: September 15, 2026

At Mediamarto LLC, we understand that fast, secure, and reliable delivery is an important part of your shopping experience. We take care to ensure that orders are properly processed, securely packaged, and shipped using tracked delivery services where applicable.

This Shipping & Delivery Policy explains our order processing, estimated delivery times, tracking, pre-orders, international shipping, delivery issues, and other important shipping information.

By placing an order with Mediamarto, you agree to this Shipping & Delivery Policy. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

1. Order Processing

Orders for products that are in stock are generally processed within 1–3 business days after successful payment and order verification.

Business days are Monday through Friday, excluding public holidays.

Order processing may include:

  • Payment verification
  • Fraud and security screening
  • Address verification
  • Inventory confirmation
  • Picking and packing
  • Shipping-label preparation
  • Carrier collection

Orders placed during weekends, public holidays, major product launches, or periods of unusually high demand may require additional processing time.

Processing time is separate from the estimated transit time after a package has been handed to the carrier.

2. Estimated Delivery Times

Once an in-stock order has been processed and dispatched, estimated delivery times depend on the destination, shipping service, carrier, and fulfillment location.

Typical estimated transit times are:

United States: approximately 5–10 business days

Europe: approximately 5–12 business days

United Kingdom: approximately 5–12 business days

Canada: approximately 7–14 business days

Australia & New Zealand: approximately 7–15 business days

Other International Destinations: approximately 7–20 business days

These are estimates rather than guaranteed delivery dates unless a shipping service is expressly advertised as guaranteed.

The estimated delivery period begins after the order has been dispatched, not on the date the order was placed.

3. Worldwide Shipping

Mediamarto serves customers in multiple countries and may offer worldwide delivery to supported destinations.

Available shipping destinations and shipping options will be displayed during checkout.

Certain products may be subject to manufacturer, carrier, customs, battery, regulatory, licensing, or regional shipping restrictions. As a result, not every product can necessarily be shipped to every country.

If we are unable to fulfill an order to the selected destination, we will contact the customer and provide an appropriate solution.

4. Shipping Costs

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Shipping costs may depend on:

  • Destination country
  • Package size
  • Package weight
  • Product value
  • Selected shipping service
  • Number of packages
  • Product type

Any free-shipping promotion or threshold displayed on our website is subject to the conditions shown with that offer.

5. Tracking Information

Where tracking is available, customers will receive tracking information after their order has been prepared for shipment.

Tracking information may be sent by email or made available through the order-status page.

Please note that the creation of a tracking number does not necessarily mean that the carrier has already physically collected or scanned the package.

It can take approximately 24–72 hours after tracking information is created for the first carrier scan or tracking update to appear.

During high-volume periods, product launches, weekends, and public holidays, tracking updates may take longer.

6. Secure Packaging

We take particular care when shipping high-value electronics.

Products are packaged appropriately according to their size, value, and shipping requirements to reduce the risk of damage during transportation.

Depending on the product, additional protective packaging may be used for gaming consoles, computers, electronics, limited-edition products, and other high-value merchandise.

Customers should retain the original shipping carton and packaging if a product arrives damaged.

7. High-Value Orders

Orders containing high-value products may be subject to additional security procedures.

These may include:

  • Additional payment verification
  • Address verification
  • Signature confirmation
  • Delivery confirmation
  • Serial-number recording
  • Additional fraud screening

These measures are designed to protect both our customers and Mediamarto against unauthorized transactions, package theft, and return fraud.

Verification may occasionally result in additional processing time.

8. Pre-Orders

Products marked “Pre-Order” have not yet been officially released or are awaiting incoming inventory.

Pre-orders do not follow our standard 1–3 business day processing timeframe until the applicable product becomes available for fulfillment.

Any release date, expected availability date, or estimated shipping date displayed on a product page is based on information available to us at that time.

Manufacturers, publishers, suppliers, and distributors may change release dates or delivery schedules.

When pre-order inventory becomes available to Mediamarto, orders will be prepared for shipment according to allocation and order processing.

Please review the individual product page and our Pre-Order Policy for information specific to your purchase.

9. Release Dates May Change

For upcoming games, consoles, limited editions, and other pre-order products, release dates are determined by the relevant manufacturer, publisher, supplier, or distributor.

Mediamarto does not control publisher or manufacturer release-date changes.

If an official release date changes, the expected fulfillment timeline may change accordingly.

Where appropriate, we will update the relevant product information or communicate significant changes to affected customers.

Mandatory rights regarding materially delayed orders remain unaffected.

10. Orders Containing In-Stock & Pre-Order Products

An order may contain products with different availability dates.

For example, a customer may purchase an in-stock console together with a pre-order game or controller.

Depending on the products and fulfillment arrangements, Mediamarto may:

  • Ship available products first and pre-order products separately; or
  • Hold the order until the remaining products become available.

Where products are shipped separately, customers may receive multiple packages and multiple tracking numbers for the same order.

A shipment notification for one part of an order does not necessarily mean that every product in the order has been shipped.

11. Bundle Orders

Some Mediamarto bundles contain multiple individual products.

For example:

Console + Game
Game + Controller
Console + Game + Controller

Individual components may have different availability or release dates.

Where appropriate, bundle components may therefore be shipped separately.

For example, if a console is available immediately but the included game has not yet been released, the console may be dispatched first and the game supplied separately when it becomes available.

Please check the relevant product page for any bundle-specific fulfillment information.

12. Limited-Edition & High-Demand Products

Products such as newly released gaming consoles, limited-edition controllers, graphics cards, collector's editions, and major game releases can experience exceptionally high demand.

Orders are subject to available inventory and confirmed supplier allocations.

During major launches, processing or fulfillment may take longer than usual.

If an unexpected allocation issue materially affects an order, we will communicate with the affected customer and provide the options required under applicable law.

13. Multiple Packages

Your order may arrive in more than one package.

This can occur when:

  • Products are fulfilled from different locations.
  • Products have different availability dates.
  • A pre-order is combined with an in-stock product.
  • Products require different shipping methods.
  • The size or weight of an order requires separate packages.

Separate tracking numbers may be provided for each shipment where available.

Please check all tracking information before reporting part of an order as missing.

14. Fulfillment Locations

To provide customers with a broad product selection and efficient international delivery, orders may be fulfilled through different warehouses, logistics partners, suppliers, or distribution facilities depending on product availability and customer destination.

The shipping origin of a package may therefore differ from Mediamarto LLC's registered business address.

Our registered business address is not necessarily our returns or fulfillment warehouse.

Please do not send returns to our registered business address unless specifically instructed by our customer support team.

15. International Orders, Customs & Import Charges

International shipments may be subject to customs procedures in the destination country.

Depending on the destination and shipping arrangement, orders may also be subject to:

  • Import duties
  • VAT or sales taxes
  • Customs charges
  • Brokerage fees
  • Government fees

Where duties and taxes are collected during checkout, this will be reflected in the applicable order information.

Where they are not expressly included, additional charges imposed by the destination country's customs authorities, government, or carrier may be the customer's responsibility, subject to applicable law.

Customs processing can occasionally delay a shipment. Such processing is outside Mediamarto's direct control.

16. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify:

  • Full recipient name
  • Street address
  • House or apartment number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Telephone number where requested

If you notice an error after placing your order, contact us immediately at info@mediamarto.com.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.

17. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the shipment may be returned to the sender or otherwise handled by the carrier.

Where permitted by applicable law, additional shipping charges resulting from incorrect customer-provided information may be the customer's responsibility.

If a package is returned to us, please contact our support team so that we can determine the appropriate next step.

18. Delivery Attempts

Depending on the carrier and destination, delivery may require:

  • A signature
  • A delivery code
  • Identification
  • Collection from a pickup point
  • Collection from a local carrier facility

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their package.

If a carrier is unable to complete delivery, follow the instructions provided through the tracking information.

19. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

  1. Check around the delivery location.
  2. Check with household members.
  3. Check with neighbors where appropriate.
  4. Check reception, mailroom, concierge, or building management where applicable.
  5. Review the carrier's tracking information and delivery photograph, if available.

If the package still cannot be located, contact us at info@mediamarto.com as soon as possible.

We may open an investigation with the carrier.

The customer may be asked to provide information or documentation reasonably required by the carrier, insurer, payment provider, or Mediamarto to investigate the shipment.

20. Lost Packages

If tracking does not show delivery and a package appears to have been lost in transit, please contact our customer support team.

We will review the tracking information and, where appropriate, initiate an investigation with the carrier.

Carrier investigations can take several business days or longer depending on the destination and circumstances.

If the shipment is confirmed as lost, we will provide the appropriate remedy in accordance with applicable law and the circumstances of the order.

21. Damaged Packages

If your order arrives visibly damaged, please photograph:

  • The external shipping box
  • Shipping label
  • Internal packaging
  • Damaged product
  • Any visible impact or damage

Contact info@mediamarto.com as soon as possible and include your order number and supporting photographs.

Please keep all original packaging until the claim has been resolved.

Do not dispose of the shipping carton, packaging, or damaged product while an investigation is ongoing.

22. Refused & Unclaimed Shipments

If a customer refuses a shipment or fails to collect a package from a pickup location, the package may be returned to the sender.

Once the returned shipment has been received and reviewed, we will determine the appropriate refund or reshipment options.

Where legally permitted, shipping costs or costs directly resulting from an unjustified refusal or failure to collect may be deducted from a refund.

This does not apply where a customer lawfully refuses delivery because a product or shipment does not conform to the order or where applicable law provides otherwise.

23. Carrier Delays

After a shipment has been handed to the carrier, transportation may occasionally be affected by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Customs inspections
  • Transportation disruptions
  • Carrier network congestion
  • Strikes
  • Public holidays
  • Local emergencies
  • Government restrictions
  • Peak-season volume

We will assist customers where reasonably possible if a significant shipping problem occurs.

Estimated delivery dates should not be interpreted as guaranteed dates unless expressly stated otherwise.

24. Order Changes & Cancellations

If you need to change or cancel an order, contact us at info@mediamarto.com as soon as possible.

Once an order has entered fulfillment or has been transferred to the carrier, we may be unable to change or cancel the shipment.

Pre-orders and other special products may have additional conditions described in our Pre-Order Policy and Cancellation Policy.

Nothing in those policies overrides mandatory cancellation or withdrawal rights provided by applicable consumer law.

25. Returns

Do not return products to the address shown on a shipping label or to Mediamarto LLC's registered business address unless our customer support team has specifically instructed you to do so.

Returns must be authorized and sent according to the instructions provided by Mediamarto.

Please review our Return & Refund Policy before returning a product.

26. Shipping Fraud & Delivery Claims

We take fraudulent delivery claims seriously.

For security and claim verification, we may use available information such as:

  • Carrier tracking records
  • Delivery confirmation
  • Signature confirmation
  • Delivery photographs
  • Shipping-address information
  • Order records
  • Customer communications
  • Carrier investigation results

We may provide relevant information to carriers, insurers, payment providers, or financial institutions when reasonably necessary to investigate a delivery claim or payment dispute.

This does not limit a customer's lawful rights.

27. Mandatory Consumer Rights

Mediamarto serves customers in multiple jurisdictions.

Consumer and delivery laws vary by location.

Nothing in this Shipping & Delivery Policy excludes, restricts, or overrides rights that cannot legally be excluded or restricted.

If applicable consumer law provides additional rights regarding delivery deadlines, delayed orders, lost goods, damaged products, cancellation, or refunds, those mandatory rights will apply.

28. Contact Us

For questions about shipping, tracking, delivery, or an existing order, please contact:

Mediamarto Customer Support

Email: info@mediamarto.com
Business: Mediamarto LLC
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

When contacting us about an existing order, please include your full name and order number so that we can assist you as efficiently as possible.

Please note that the business address above is our registered business address and should not be used for returns unless specifically authorized by Mediamarto Customer Support.

Mediamarto LLC
Secure shopping. Tracked delivery. Customer support when you need it.